faq’s

Question 1:

Is Riffmaster Pro licensed for one computer only or can I
load it on another computer like my laptop?

Your purchase of Riffmaster Pro comes with two licenses for two machines.

When purchasing the Mac version allows you two licenses for Mac.

Purchasing the Windows version allows for two licenses for windows.

For second install please email support@riffmasterpro.com

Question 2:

Is Riffmaster Pro compatible with Windows 7?

Yes Riffmaster Pro works on windows 7
XP, Vista and Mac OS X ( 10.5 and above)  Also now on
iPhone and iPad.

Question 3:

Where are the bonus packs that come with the software?

The bonus packs are downloadable directly after purchase.
They are also in the welcome email you receive after purchase
If you have lost the link please email support@riffmasterpro.com
with your order receipt number and we will resend you the link

Question 4:

Is Riffmaster Pro delivered on a CD or digital download?

To make it economical for you the customer the Riffmaster Pro
software is a digital download only directly after purchase.
You can make a back up copy to cd in case of a computer crash.

Question 5:

can I pay with paypal?

Yes we have a paypal option. Click the add to cart button
and you will have a choice on how to pay.

Question 6:

My computer hard drive crashed and I lost Riffmaster Pro can I
get it again with out paying for a new license

Yes you can re-install to the same computer very simply
Please email support@riffmasterpro.com with your name and order receipt number.
Re-installs are free of charge to registered users for a 12 month
period from date of purchase.

Question 7:

Is there an update for the current release?

Please contact us here for updates

Question 8:

Are updates free of charge?

MINOR updates are free of charge to registered users for a 12 month
period from date of purchase.

MAJOR upgrades are charged at a smaller % of the sale price to
registered users.

Question 9:

Is Riffmaster Pro easy to use?

Yes, the RMP team designed the RiffMaster Pro with ease of use in mind. The user interface is very simple to work and you will be playing with RMP within seconds.
You can see demo videos here  

Or you can download
Windows full user manual here          Mac full user manual here 

Question 10:

What audio files will RiffMaster Pro 2 play?

RMP now plays Mp3′s, Wav, Mp4, Wma (windows), Ogg Vorbis and AIFF
flac, m4a, cda.

Question 11:

How slow can Riffmaster Pro play a song or guitar lick?

RMP slows down any audio from 99% down to 25% of the original speed of the song
The sound is distortion free and uses the latest in time stretch technology.

Question 12:

I don’t Play the guitar how can Riffmaster Pro help me?

Riffmaster Pro is not JUST for guitarists, its use is universal, regardless of your instrument, your skill level, or the type or gender of music you play.

This software is an invaluable tool for any musician because it enables you to slow down a song so you can hear not only WHAT is being played but the nuances of HOW it is being played.
We also have dancers using RMP to work with routines at different speeds, singing teachers
and transcribers using RMP to work with spoken word audios and podcasts.

Question 13:

Can I play a cd with RMP?

RMP windows version has a cd rip function which means you can extract a song from a cd placed in your computer disc drive save to mp3 or wav with RMP. RMP will then automatically make the new file available to slow down, loop or change pitch.

We removed it from the Mac version because iTunes does a far quicker job =)

Question 14:

Can I save the slowed down files?

Yes you can. RMP has a save function you can save the slowed down music file at any speed you wish to (saves as mp3 or wav, or AIFF in the mac version). This means you can save various speeds of a song so you can burn to cd or use as speed training.

Question 15:

Will RMP play music purchased from itunes?

RMP will play most* files in itunes

*If you are trying to load mp4 songs purchased through iTunes that carry DRM protection. The riffmaster pro like all other MP3/4 players will not play songs purchased through carring DRM protection that Apple uses.

To solve this issue you can do either of these

1. Try this easy to use DRM stripping software

http://riffmasterpro.com/DRM_REMOVER

(They have a free trial)

This allows iTunes songs to be played with Riffmaster Pro

OR

2. burn the tracks from itunes onto an audio cd and then rip with RMP.
to rip a song from a cd

Question 16:

Will RMP work on a mac OS X?

Yes Riffmaster Pro for Mac OS X 10.5 and above

Question 17:

If I am beginning guitar an I don’t really know how to play how can RMP help me?

RMP is specifically designed to help you in training your ear so you can be a better musician. To play guitar well one must train the ear to “hear” the notes.

RMP software is the perfect answer to speeding up the process.

We really think that every guitarist can benefit from working with RMP, from beginner, intermediate to advance players.

Question 18:

Is my payment secure?

We use ClickBank.com for all payment transactions.

By acting as the trusted intermediary, ClickBank maintains complete security and quality control in every transaction. ClickBank offers significant advantages over any stand-alone solutions. Marketing, or affiliate management:

For sophisticated international fraud control, ClickBank uses ccScan Tm to screen all purchases. For maximum card security, all orders are sent directly to the banking network for immediate authorization.

We do not store card numbers.

Question 19:

If you have any questions for us you can ask here